You will now be able to email a question about your order to our customer service department, print a copy of the invoice, or re-submit the order as a new order.

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Back orders, although rare, occasionally do happen. However, rest-assured, back ordered items are shipped as soon as possible. No additional freight charges are incurred on back orders. Charges for the back ordered items will not be processed until shipment. You will be notified via email when items are shipped and be provided with a tracking number.

You will be notified if your shipment will be delayed.

Products that are labeled Special Order on the web site are not stocked by TC Life Safety and will drop-ship either from the manufacturer or an alternative supplier.

Lead time on a special order varies. Special orders can ship in as few as 3 business days, and may take as long as 7 to 10 business days. Business days are defined as Monday through Friday, excluding any state or federal holidays.

When we receive an order for a special order product, we work with the manufacturer/supplier to try and determine what the lead time will be. Once we know, we will send you an email with an estimated shipping date.

Please note that special order items are non-returnable. In many cases, special order products are manufactured to order, therefore we are not able to accept them for return unless defective. If your special order item is defective, please see our returns policy below.

Credit Cards
We accept MasterCard, VISA, American Express and Discover through our online store. You may also order by calling 800-837-8175 and speaking with a representative. We accept these credit cards over the phone as well.

Paypal
We accept PayPal through our online store. To checkout using your PayPal account, simply add the items you want to purchase to your cart and click the Checkout button. At the Address & Options page, click the "Checkout with PayPal" button and you will be transferred to the PayPal web site to complete your order.

Purchase Orders
We are happy to accept purchase orders, provided a credit application has been completed. Please contact us to request a credit application. Processing may take 7-10 days, however we will do everything possible to expedite this process.

Company Check/Money Order
Company Checks and Money Orders are accepted. Please make your check payable to TC Life Safety and mail to:

TC Life Safety
Attn: Accounts Payable
89 Settlers Path
Marshfield, MA 02050-5616

Please include:

• A print out of the products you'd like to order, including part number and description;
• Your email, phone number and shipping address

Your credit card is authorized when you checkout; it is not charged. Once your order has shipped, TC Life Safety will bill your credit card against the previous authorization.

Your credit card statement should show a charge from TC Life Safety.

Company Checks and Money Orders are accepted. Please make your check payable to TC Life Safety and mail to:

TC Life Safety
Attn: Accounts Payable
89 Settlers Path
Marshfield, MA 02050-5616

• A print out of the products you'd like to order, including part number and description;
• Your email, phone number and shipping address

State Taxes
TC Life Safety does not charge taxes for online orders in states other than those in which we have a physical presence. Currently, we have offices in Maine and Massachusetts, so customers from those states will be required to pay sales tax when ordering through our online store (or by phone). In all other states, it is the buyer's responsibility to file and remit the proper use taxes in their state.

Tax-Exempt Organizations
Tax-exempt organizations, even those residing in states in which TC Life Safety has a physical presence, can request for any sales tax paid through our online store to be refunded after faxing a copy of their exemption certificate to 800-837-8175.

Purchases for Resale
TC Life Safety will refund and/or waive sales tax for customers who provide a current resale certificate. We cannot waive sales tax without a valid resale certificate on file.

Your order will ship via UPS, using the method (Ground, 3-Day, 2nd Day or Next Day Air) you choose at checkout. Orders are entered immediately upon receipt, and if the products are in stock, will ship the same day if received before 2:00 PM EST Monday - Friday.

You may view the UPS Ground transit times here.

UPS shipping-time estimates are estimates only and may change based on conditions beyond TC Life Safety's and/or UPS control such as weather, mis-sorting at a hub, or other reasons. Shipping transit times do not account for weekends, federal or state holidays. Unless Saturday delivery is explicitly requested and paid for, any order due for delivery on Saturday or Sunday will arrive the next business day. For example, if you place an order on a Friday and request 2nd Day Air Service, your order will be delivered on the following Tuesday. Additionally, any order due for delivery on a federal holiday will be delivered on the following business day.

If the products in your order are backordered or special order, you will be notified via email. See the backorder section or the special order section for more information.

The products supplied by TC Life Safety are warranted against defects in materials and workmanship only to the extent the individual manufacturers warrant their product. No other warranty, whether express or implied, shall exist in connection with the sale or use of these products included any warranty or merchantability, or fitness for a particular purpose. Warranty begins from date of purchase.

TC Life Safety's liability shall be limited to either the replacement of goods or credit of the purchase price, and in no case shall TC Life Safety be liable for incidental or consequential damages.

In the event of the necessity to return equipment, please call for return number before returning products. Products will not be accepted for return without return authorization (RA number). Returns must be received within 10 days following the creation of your RMA. Merchandise must be shipped transportation prepaid, in the original carton along with invoice number and the date of purchase. Returns for credit are accepted only for new, unused products in original cartons, with original packing and may be subject to a 20% restocking charge. Customer is responsible for return freight and charges. There are no refunds.

The following products may not be returned:

• Faraday and FCI modules (unless defective)
• Any devices that require programming (unless defective)
• Books/reference materials
• Any software-based materials
• Any products marked "Special Order" (unless defective)

Absolutely no returns will be accepted after 30 days.

(I) Defective Items Return Policy / Credit Card Customers

In the event that you receive a defective item, you will need to contact TC Life Safety for an RMA and/or replacement item. Please note that initially, you will be charged for your advance replacement. Once the defective item has been received (item must be received within 10 days from the date RMA was issued) it will be immediately remanded to the manufacturer of the product for inspection. If it is deemed by the manufacturer that the item was defective, you will be credited in full for your replacement (less original shipping charges). If it is deemed by the manufacturer that the item was not in fact defective and/or that the item was damaged due to an installation/user error you will receive no credit for your advance replacement.

(II) Defective Items Return Policy / Paypal Customers

With respect to customers who have used Paypal as their payment method:
Return policy is the same as paragraph (I) with the following amendment: You will be sent a Paypal invoice for your replacement unit that is to be paid before your replacement unit will be released.

(III) Defective Items Return Policy / Terms Customers

With respect to customers who have terms/accounts with TC Life Safety:
Return Policy is the same as paragraph (I) with the following amendment: You will be invoiced in full for your replacement unit. Invoice must be paid within terms set forth in your credit agreement with TC Life Safety.